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Tree of Savior Most recent post FAQ

Are DLC Products and TP Bundles Region-Specific?

A. Yes, they are. Please make sure that you are purchasing the correct product for your region.

   The details are stated on the descriptions, so, please, read them very attentively before making a purchase.

 

Q. It says a team name is taken, but when I search for it, i...

This means the team name is taken on another server, since there can only be one unique team name for the entire game.

I.e., if "Apple" team already exists in the Klaipeda server, you cannot create a team called "Apple" in Orsha.

 

How to address the launch error

Below are some solutions we've found help fix this issue. We will keep updating this topic as we find new solutions for this error.

1) Disable your antivirus and firewall before running the game.

If your client runs properly with your antivirus and/or firewall inactive, add ToS to its exception list.

2) Run ToS from the patch folder.

Go to your Steam folder > steamapps > common > TreeOfSavior > release > patch and run the tos.exe file from there.

3) Run ToS as administrator.

Go to your Steam folder > steamapps > common > TreeOfSavior > release > patch, right-click tos.exe and choose Run as Administrator.

4) Run tos.exe.temp as tos.exe.

Go to your Steam folder > steamapps > common > TreeOfSavior > release > patch and, if you see tos.exe and tos.exe.temp, delete tos.exe. Then, rename tos.exe.temp to tos.exe and run it.

5) Use VPN progrms

It seems CDN issue, We're expecting to solve it after server relocation.

 

Q. How can I purchase more TP?

A. At the moment, you can purchase TP bundles from the Steam Inventory Store at the link below.

Please make sure to purchase the relevant products that are suitable for your region.

Link: http://http://store.steampowered.com/itemstore/372000/

 

Q. Can I use 3rd party macro programs while playing the game?

A. No, you may not do so. Please note that using 3rd party macro programs may lead to temporary or permanent bans.

 

Q. My companion was named "0." Why?

A. Currently, there seems to be a glitch in the system that names your companion "0" or some other random number against your will. If this happens to you, please file a support ticket including the name you intended to give your companion so we can manually rename it for you.

 

Q. I cannot patch my game / launch my game after a patch!

A. We are aware that this is happening to a number of players and are taking a look into the matter.

In the meantime, here is a workaround that will allow you to patch and launch the game. Apologies for the inconvenience.

- Go to Steam\steamapps\common\TreeOfSavior\release 

- Open the release.revision.txt file and edit the number to 12122 

- Validate local files through Steam and check to see if the language is set to English. 

 

Q. Why are my achievements not registering properly?

A. We are aware that there are some players with bugged achievements and are working to fix this. Apologies for the confusion.

 

Q. It says that my account is being 'protected'. What is this...

A. If your account is in 'protection mode', it means that it has been flagged for suspicious in-game behavior.

If you wish to appeal this decision, please submit a ticket via our support system (https://treeofsavior.com/inquiry/) with your server and team name and it will be extensively re-examined.

 

Q. Will there be cross region Guild Battles?

A. While there will be cross server Guild Battles, cross region Guild Battles will be unlikely due to numerous reasons including connectivity issues.

 

Q. I want to buy an item back from the shop.

A. It is currently not possible to do so. We will be looking at this problem.

 

Q. I haven't received my items / silver from the market!

A. There is a 48 hour processing period before your item / silver can be obtained.

Please check after that period and let us know if you still have not received the contents.

 

Q. My video was taken down due to copyright issues. What is hap...

A. We are currently working things out with Youtube and Blue Tunes Records to solve this issue. 

 

Q. Can I delete my team and make a new team?

A. You cannot delete your team on a particular server once you have made one, so please put significant consideration before deciding to create one.

 

Q. Why do I have less character slots?

A. A companion uses a character slot, so you will have 1 less character slot if you have a companion.

I get the "Failed to download ... .pak" error

 

Q. Disabling Shout Chat on top of the screen

We are working on a more permanent fix, but at the moment you may disable the banners at the top of your screen to avoid spam by unwanted individuals. Please follow the steps below.

[Step 1]: https://treeofsavior.com/uploads/ckeditor/703b978ebc49f3125babc163f8d9e6fc.jpg

[Step 2]: https://treeofsavior.com/uploads/ckeditor/34f3bd2ce2fd4de65ca808b064925aaa.jpg

 

Q. Steam must be running to play this game. SteamAPInitfailed

This error may occur if you attempt to run the game directly from the desktop. We recommend that you log onto the Steam client and run the game from your library.

 

Q. QUEST: Obversion / Drowsy Scent

We are aware that these quests currently have people stumped. We will be working on a more permanent fix. Please stay tuned for an update regarding these quests. In the meantime, we would recommend trying other zones / questlines.

Unfinished Commision should now work properly. However, please let us know via the ticket system if you are still having trouble with this particular quest.

 

Q. Launcher closes without client properly appearing

There seems to be a problem with the launcher vanishing without properly launching the client even after validating / re-installing / replacing XML files. The dev team is looking into this matter, but in the meantime, adding "Client_tos.exe" in "Steam\steamapps\common\TreeOfSavior\release" and "tos.exe" in "Steam\steamapps\common\TreeOfSavior\release\patch" to the exception list of any Anti-virus programs may help.

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